tc44 Privacy Policy

1. Introduction

1.1 tc44 ("tc44", "we", "us", "our") operates the online casino and sports betting platform accessible at tc44.io. We are committed to protecting and respecting the privacy of all individuals who interact with our platform, including registered players, prospective players, and general visitors.

1.2 This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by tc44. Please read this document carefully to understand our practices regarding your personal data.

1.3 This Privacy Policy should be read alongside tc44's Terms & Conditions (available at /terms-conditions) and Responsible Gaming Policy (available at /responsible-gaming), both of which are incorporated herein by reference.

1.4 This Privacy Policy is written in the English language. In the event of any conflict between this version and any translated or summarised version, this English-language version shall take precedence.

2. Data Controller

2.1 For the purposes of this Privacy Policy, tc44 acts as the data controller in respect of the personal data collected from users of the tc44 platform.

2.2 All data protection queries, rights requests, and privacy concerns should be directed to tc44's dedicated support team. Contact details are provided in Section 15 of this Policy.

2.3 Where tc44 engages third-party service providers to process personal data on its behalf (for example, KYC verification providers or payment processors), those providers act as data processors and are contractually bound to process data only in accordance with tc44's documented instructions and applicable data protection standards.

3. Data We Collect

3.1 tc44 collects the following categories of personal data from users of the platform:

3.1 Identity Data

Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., National ID / NID card number, passport number, or birth registration certificate number) collected during account registration and KYC verification.

3.2 Contact Data

Email address, phone number (including mobile numbers used for bKash, Nagad, or Rocket), and residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).

3.3 Financial Data

Payment account details used to deposit and withdraw funds, including mobile financial service account references (bKash, Nagad, Rocket, Upay) and bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), as well as card data (Visa, Mastercard) where applicable. tc44 does not store full card numbers — payment card data is handled by certified payment processors.

3.4 Account & Activity Data

Username, account creation date, login history, session timestamps, game play history (including bets placed, games played, win/loss records), deposit and withdrawal records, bonus claim history, and communication records with tc44's support team.

3.5 Technical Data

IP address, device type, operating system, browser type and version, screen resolution, time zone, and other technical identifiers collected automatically when you access the tc44 platform.

3.6 Marketing Preferences

Your preferences regarding the receipt of promotional communications from tc44, including the channels through which you consent to be contacted (email, WhatsApp, or in-platform notifications).

4. How We Collect Your Data

4.1 tc44 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or responding to a promotional offer;
• Automated technologies: Technical data collected automatically via cookies, server logs, and similar tracking technologies when you browse or use the tc44 platform (see Section 8);
• Third-party sources: Identity and fraud-screening data received from KYC verification providers, payment processors, and fraud-prevention agencies to whom tc44 submits data for verification purposes;
• Publicly available sources: In limited circumstances, tc44 may cross-reference data against publicly available records (e.g., sanctions screening lists) as part of its compliance obligations.

5. Legal Basis for Processing

5.1 tc44 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the tc44 Terms & Conditions, including account management, payment processing, and game delivery;
• Legal obligation: Processing required to comply with applicable laws, including identity verification, age verification, anti-money-laundering (AML) obligations, and record-keeping requirements;
• Legitimate interests: Processing carried out for tc44's legitimate business interests, including fraud prevention, platform security, product improvement, and customer analytics, provided such interests are not overridden by your fundamental rights;
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of personalised marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. How We Use Your Data

6.1 tc44 uses the personal data it collects for the following purposes:

• To create, manage, and maintain your registered tc44 account;
• To verify your identity and age in compliance with our 21+ policy and KYC obligations;
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank and card payment methods;
• To deliver casino games, sports betting services, and promotional offers to which you are entitled;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities on the platform;
• To enforce tc44's Terms & Conditions and Responsible Gaming Policy, including applying self-exclusion and account restriction measures where necessary;
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, account security alerts) — these cannot be opted out of while your account is active;
• To send you marketing and promotional communications, where you have consented to receive them;
• To conduct internal analytics, platform performance monitoring, and product development to improve the tc44 user experience;
• To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities.

7. Sharing Your Data

7.1 tc44 does not sell, rent, or broker your personal data to third-party marketing companies under any circumstances.

7.2 tc44 may share your personal data with the following categories of third parties, solely to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported banking partners, for the purpose of processing your deposits and withdrawals;
• KYC and identity verification providers: Third-party identity verification services engaged by tc44 to verify your identity documents and confirm your eligibility to use the platform;
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios whose games are hosted on the tc44 platform. These providers may receive limited session data to facilitate fair game delivery and dispute resolution;
• Fraud prevention and AML screening services: Specialist third-party providers engaged to assist tc44 in detecting suspicious transactions, screening against sanctions lists, and fulfilling its anti-money-laundering obligations;
• IT and infrastructure providers: Cloud hosting, content delivery, and platform security providers who process data on tc44's behalf under strict data processing agreements;
• Legal and regulatory authorities: Law enforcement agencies, financial intelligence units, or other competent regulatory bodies, where tc44 is legally required to disclose data in response to a lawful request, court order, or regulatory investigation.

7.3 All third-party data processors engaged by tc44 are required to implement appropriate technical and organisational security measures and to process personal data solely in accordance with tc44's written instructions.

8. Cookies & Tracking Technologies

8.1 tc44 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to operate, analyse, and improve the platform. By continuing to use the tc44 website after being informed of this practice, you consent to the use of cookies in accordance with this Policy.

8.2 tc44 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the tc44 platform, including maintaining your logged-in session, storing your preferences, and enabling secure payment flows. These cannot be disabled without impairing platform functionality;
• Analytics cookies: Used to collect anonymised data about how visitors navigate the tc44 platform, which pages are visited most frequently, and how users arrive at the site. This data is used solely to improve the platform experience;
• Functionality cookies: Used to remember your preferences (such as language, device settings, and display options) to provide a more personalised experience;
• Marketing and targeting cookies: Used, where you have provided consent, to deliver personalised promotional messages and to measure the effectiveness of tc44's marketing campaigns.

8.3 You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the availability or performance of some tc44 platform features.

9. Data Security

9.1 tc44 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and tc44's servers;
• Encryption of sensitive data at rest using industry-standard algorithms;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security audits and vulnerability assessments of the tc44 platform and infrastructure;
• Multi-factor authentication for administrative access to internal systems;
• Incident response procedures designed to detect, contain, and report data security breaches in a timely manner.

9.2 While tc44 employs robust security measures, no digital transmission or storage system can guarantee absolute security. In the event of a data security breach that is likely to result in a risk to your rights, tc44 will notify affected individuals without undue delay.

9.3 You are responsible for maintaining the confidentiality of your tc44 account credentials. If you believe your account has been compromised, please contact tc44's support team immediately at [email protected].

10. Data Retention

10.1 tc44 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The following indicative retention periods apply:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, to meet AML and KYC record-keeping obligations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping standards;
• Game play and betting history: Retained for the duration of your active account plus three (3) years, for dispute resolution and audit purposes;
• Marketing consent records: Retained for the duration of your active marketing consent plus three (3) years as evidence of consent;
• Technical and log data: Retained for up to twelve (12) months for platform security and analytics purposes, after which it is anonymised or deleted.

10.2 Upon expiry of the applicable retention period, personal data is securely deleted, anonymised, or archived in accordance with tc44's internal data lifecycle procedures.

11. Your Data Rights

11.1 As a registered player or user of the tc44 platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data tc44 holds about you at any time;
• Right to rectification: You may request that tc44 correct any inaccurate or incomplete personal data held about you;
• Right to erasure: You may request the deletion of your personal data, subject to tc44's legal obligations to retain certain records (see Section 10);
• Right to restriction: You may request that tc44 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed;
• Right to data portability: Where technically feasible, you may request that tc44 provide your personal data in a structured, commonly used, and machine-readable format;
• Right to withdraw consent: Where tc44's processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal;
• Right to object: You may object to the processing of your personal data where tc44 relies on its legitimate interests as the legal basis for processing.

11.2 To exercise any of the rights listed above, please contact tc44's support team at [email protected]. tc44 will respond to all verifiable rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reasons for it.

11.3 tc44 will not charge a fee for responding to rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied.

12. Children & Minors

12.1 The tc44 platform is strictly intended for adults aged 21 and above. tc44 does not knowingly collect personal data from individuals under the age of 21.

12.2 If tc44 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly and the associated account closed in accordance with tc44's Terms & Conditions.

13. Third-Party Links

13.1 The tc44 platform may, on occasion, contain references to third-party service providers such as payment processors or game studios. tc44 has no control over the privacy practices or content of third-party websites or services and accepts no responsibility for them.

13.2 We recommend that you review the privacy policies of any third-party services with which you interact in connection with your use of the tc44 platform.

14. Updates to This Privacy Policy

14.1 tc44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. Material changes will be communicated to registered players via email notification or a prominent notice on the tc44 platform prior to the changes taking effect.

14.2 The date at the top of this Privacy Policy indicates when it was last reviewed. Your continued use of the tc44 platform following any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you should cease using the platform and may contact us to request account closure.

15. Contact Us

15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or tc44's handling of your personal data, please contact our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 inside your registered tc44 account dashboard
• WhatsApp: Available via your account dashboard

15.2 tc44's customer support team operates 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6). We aim to acknowledge all privacy-related enquiries within 2 business days and to resolve them fully within 30 calendar days.